Privacy policy and cookies


How we use your data

  • The information that we collect and store relating to you is primarily used to enable us to provide our services to you but we may also use this information to help us to improve our services to you.
  • We will use this information to enable us to offer you appropriate services, to keep you informed of East Midlands Sexual Health’s news and developments, and to seek feedback to monitor and evaluate our services.
  • For more information on how we use your data, please read our privacy policy.

Consumer protections

If you buy goods (for example, artwork) from East Midlands Sexual Health over the phone or online, you are entitled to the following protections in addition to your standard consumer rights:

  • You may cancel your purchase within 14 days of delivery of the goods by contacting us and letting us know.
  • You must then return the goods to us within 14 days of cancellation (at your own cost).
  • If the items you purchased are returned in the same condition they were sold, you are entitled to a full refund.

General terms and conditions

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
  • The materials on this site, such as documents, files, text and graphics, are protected by copyright, trademark laws, design rights, database rights and other intellectual property rights, which are the property of East Midlands Sexual Health or a third party.
  • You may print pages from this website for your personal use. You may also distribute pages to others provided you do not do so for profit.
  • All trademarks reproduced in this website, which are not the property of, or licensed to East Midlands Sexual Health, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
  • These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.
  • East Midlands Sexual Health, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of this website or any information, services or content on this website.
  • East Midlands Sexual Health does not respond to abusive or offensive messages.

HIV postal testing service (Fastest Direct)

This service is currently locally funded in certain areas only.

If you are not eligible and want a free HIV test, you can find your local testing centre by using our the ‘where to test’ tool from It Starts With Me.

  • This service is only available to people meeting the eligibility criteria, which change from time to time.
  • Applicants must be 16 years old or over.
  • Tests must be for your own personal use.

Chlamydia postal testing service (Young and Free)

This service is currently locally funded in certain areas only.

  • This service is only available to people meeting the eligibility criteria, which change from time to time.
  • Applicants must be 16 years old or over.
  • Tests must be for your own personal use.

Online counselling

  • The online counselling service is based in the UK and subject to UK laws.
  • Online counselling is a convenient way of exploring personal issues that concern you from the comfort of your own home. You will need to feel reasonably comfortable using a computer and be aware that sometimes technology can present its own problems.
  • East Midlands Sexual Health does not warrant that its counselling service will be uninterrupted or error free, that defects will be corrected, or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.
  • Online counselling can work well but sometimes there’s no substitute for talking to someone. You can contact THT Direct for information, support and advice about HIV and sexual health.
  • If you are feeling suicidal or you are experiencing an immediate crisis, please seek immediate help. The Samaritans offer a 24-hour phone and web service (08457 90 90 90). Online counselling is not a crisis service


If you feel that we have not treated you fairly in accordance with the terms and conditions on this page and would like to complain, you can make a formal complaint.

Leicester City Council: Lockdown restrictions in Leicester to be extended for at least two weeks

On 29 June Leicester City Council published the lockdown extension article.  It explains that people in Leicester and its outlying areas are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be asked to close.

This means the city’s bars, restaurants and hairdressers will not open on July 4 as planned, and shops that were allowed to open on 15 June will have to close again from today 30 June.

The latest figures obtained by the city council show that 3,216 Covid-19 cases have been confirmed in Leicester since the start of the epidemic. Of these, 944 cases were reported in the last two weeks. These figures include the number of patients and staff testing as positive in hospitals, known as Pillar 1 figures, and positive cases identified in testing centres, known as Pillar 2. The council did not previously have access to the Pillar 2 data, but this is now being provided on a weekly basis.

People in Leicester are being advised to stay at home if they can, to maintain two metre social distancing, ensure good hand hygiene and to strictly limit their contact with others from outside their own household.  Anyone who thinks they have symptoms should stay at home along with the rest of their household until they have been tested. Anyone who tests positive should stay at home for seven days, and members of their household should stay at home for 14 days.

please visit -

Tel: 0300 124 0102

For further Government advice, please visit Coronavirus (COVID-19): Guidance